Refund and Cancellation Policy

Introduction

At BrightLink Shipping and Logistics, we strive to provide the best possible service to our customers. However, we understand that plans can change. This Refund and Cancellation Policy outlines the terms and conditions under which you can cancel your order and request a refund. This policy is designed to ensure fairness to both our customers and our company.

Cancellation Policy

Office Moving Services: Cancellations must be made at least 72 hours before the scheduled moving date. Cancellations made within 72 hours of the moving date will incur a cancellation fee equivalent to 50% of the service fee.

Reverse Logistics Services: Cancellations must be requested within 24 hours of placing the order. Any cancellation after this period will incur a processing fee equivalent to 30% of the service fee.

Supply Chain Management Services: Cancellations must be made within 72 hours of placing the order. Cancellations made after this period will be subject to a cancellation fee of 40% of the service fee.

Courier Services: Once a parcel has been dispatched, it cannot be canceled. If the parcel has not yet been dispatched, a cancellation fee of 25% of the service fee will apply.

Import and Export Services: Cancellations must be requested within 48 hours of placing the order. A cancellation fee of 30% of the service fee will be applied for cancellations made after this period.

Storage Services: Cancellations must be made at least 7 days before the scheduled start date. Cancellations made within 7 days of the start date will incur a cancellation fee equivalent to 50% of the service fee.

Freight Forwarding Services: Cancellations must be made within 48 hours of placing the order. Any cancellation after this period will incur a cancellation fee equivalent to 40% of the service fee.

Cargo Services: Once cargo has been shipped, it cannot be canceled. If the cargo has not yet been shipped, a cancellation fee of 30% of the service fee will apply.

Moving and Logistics Services: Cancellations must be made at least 72 hours before the scheduled moving date. Cancellations made within 72 hours of the moving date will incur a cancellation fee equivalent to 50% of the service fee.

Defense Logistics Services: Cancellations must be made within 72 hours of placing the order. Any cancellation after this period will incur a cancellation fee of 50% of the service fee.

Energy Logistics Services: Cancellations must be made within 72 hours of placing the order. Cancellations made after this period will be subject to a cancellation fee of 50% of the service fee.

Technology Logistics Services: Cancellations must be made within 72 hours of placing the order. Any cancellation after this period will incur a cancellation fee of 50% of the service fee.

Marine Parts Logistics Services: Cancellations must be made within 72 hours of placing the order. Cancellations made after this period will be subject to a cancellation fee of 50% of the service fee.

Sports Logistics Services: Cancellations must be made within 72 hours of placing the order. Any cancellation after this period will incur a cancellation fee of 50% of the service fee.

Refund Policy

Office Moving Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Reverse Logistics Services: Refunds will be issued within 15 business days of the cancellation request. The amount refunded will be the total service fee minus the processing fee.

Supply Chain Management Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Courier Services: If a cancellation request is made before dispatch, refunds will be processed within 10 business days. The amount refunded will be the total service fee minus the cancellation fee.

Import and Export Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Storage Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Freight Forwarding Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Cargo Services: If a cancellation request is made before shipping, refunds will be processed within 21 business days. The amount refunded will be the total service fee minus the cancellation fee.

Moving and Logistics Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Defense Logistics Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Energy Logistics Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Technology Logistics Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Marine Parts Logistics Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Sports Logistics Services: Refunds will be processed within 21 business days of the cancellation request. The amount refunded will be the total service fee minus the cancellation fee.

Non-Refundable Services

Certain services provided by BrightLink Shipping and Logistics are non-refundable. These include:

Services that have already been completed.

Any third-party fees or charges incurred on behalf of the customer.

Customized or specialized services that are tailored to specific customer requirements.

Contact Us

For any questions or to request a cancellation, please contact our customer service team at:

Email: info@brightlinkshipping.com

Phone: +971

Changes to This Policy

BrightLink Shipping and Logistics reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

By using our services, you acknowledge that you have read and understood this Refund and Cancellation Policy and agree to its terms and conditions.