Shipping and Delivery Policy

Shipping and Delivery Policy

Introduction

BrightLink Shipping and Logistics is committed to providing our customers with efficient and reliable shipping and delivery services. This Shipping and Delivery Policy outlines our procedures and practices to ensure your orders are processed and delivered promptly and securely.

Shipping Destinations

We offer shipping services to a wide range of destinations globally, including all major cities in the world. Our extensive network allows us to deliver to numerous international locations efficiently.

Processing Time

Orders are typically processed within 1-2 business days. Orders placed after 3 PM will be processed the next business day. Please note that processing times may be extended during peak seasons, weekends, holidays or due to unforeseen circumstances.

Domestic Shipping

For shipments within the origin country, we offer a range of shipping options tailored to meet your needs. Delivery times for domestic shipping typically range from 1-3 business days, depending on the selected shipping method and destination.

International Shipping

We provide international shipping to various global destinations. Delivery times and costs for international shipments vary based on the destination and shipping method chosen. The recipient is responsible for any customs fees, duties, or taxes that may apply.

Shipping Methods and Delivery Times

Delivery times depend on the chosen shipping method and destination:

Domestic Shipping: 1-3 business days.
Standard Shipping: 3-5 business days.
Express Shipping: 1-3 business days.
International Shipping: Varies by destination and method. Delivery times vary based on the destination and shipping method selected.
Please note that delivery times may be affected by factors beyond our control, such as customs clearance and local delivery conditions.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. The exact shipping cost will be displayed at checkout before you complete your purchase.

Tracking and Support

Once your order has been shipped, you will receive a confirmation email with tracking information within 1 to 3 working days. You can track your shipment using the tracking number provided on our website or through the carrier’s website. For any issues or inquiries, our customer support team is available to assist you.

Insurance

For added peace of mind, we offer shipping insurance options to protect your order against loss or damage during transit. You can select the insurance option during checkout to ensure your shipment is covered. We shall not bear the responsibility damage or loss due to improper packing done by customer.

Customs, Duties, and Taxes

For international shipments, the recipient is responsible for any customs fees, duties, or taxes that may apply. These charges are not included in the shipping costs and must be paid upon delivery or at the time of customs clearance.

Delivery Issues

If you encounter any issues with your delivery, such as delays, damaged packages, or missing items, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information on how to return or exchange an item.

Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

BrightLink Shipping and Logistics
info@brightlinkcargo.com

Thank you for choosing BrightLink Shipping and Logistics. We look forward to serving you.

Effective Date: 2009